Answering the Phone at a Law Firm
Objectives
- Answer calls professionally
- Take and pass on messages
- Spell names and give numbers clearly
Explanation
Answer with the firm name, your name and an offer: 'Vargas & Mora, Sofía speaking. How may I help you?' To transfer: 'Please hold while I transfer your call.' To take a message: 'May I take a message?' Always read back names and numbers to confirm them.
to hold
To wait on the phone.
“Could you hold, please?”
to transfer a call
To connect a caller to another person.
“I'll transfer your call to Ms. Mora.”
to take a message
To write down information for someone who is unavailable.
“She is in a meeting. May I take a message?”
case number
The reference number of a legal matter.
“Do you have your case number?”
to call back
To return a phone call.
“He will call you back this afternoon.”
Flashcards
Match terms and definitions
to hold
to transfer a call
to take a message
case number
to call back
Complete the sentences
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