Short Messages and Instant Communication
Objectives
- Write professional chat messages
- Keep messages brief but polite
- Know when to move to email
Explanation
Many clients use WhatsApp. Keep messages short, polite and free of slang. Confirm important information later by email. Never send confidential documents through insecure channels without client consent. Useful phrases: 'Quick update:', 'Just to confirm…', 'I'll send the details by email.'
quick update
A brief report of new information.
“Quick update: the deed was registered.”
just to confirm
Phrase used to check information.
“Just to confirm, the signing is at 10?”
confidential
Private; not to be shared.
“This information is confidential.”
on my way
Travelling towards a place now.
“On my way to the Registry.”
registered
Officially recorded in a public register.
“The property is now registered in your name.”
Flashcards
Match terms and definitions
quick update
just to confirm
confidential
on my way
registered
Complete the sentences
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