Asking the Right Questions
Objectives
- Ask open and closed questions
- Use question forms correctly
- Clarify dates, amounts and people
Explanation
Open questions (What happened? How did you…?) gather information. Closed questions (Did you sign? Is it in writing?) confirm facts. Check word order: 'When did you sign?' not 'When you signed?'. Clarify: 'Just to be clear, the price was US$200,000?'
open question
A question that requires an explanation.
“Start with open questions.”
closed question
A question answered with yes/no or a specific fact.
“Use closed questions to confirm facts.”
to clarify
To make something clear.
“Let me clarify the dates.”
in writing
Written and usually signed.
“Is the agreement in writing?”
deposit
Money paid in advance as guarantee.
“Did you pay a deposit?”
Flashcards
Match terms and definitions
open question
closed question
to clarify
in writing
deposit
Complete the sentences
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